Shipping & Return
Shipping & Delivery
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Suchi Herbals is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or suchiherbals@gmail.com
Return Policy
Suchi Herbals believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.Suchi Herbals does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.In case of any Refunds approved by the Suchi Herbals, it’ll take 6-8 days for the refund to be processed to the end customer.
Tracking your Order
At Suchi Herbals, we value your trust and want to ensure transparency in our business practices. This Tracking Policy outlines how we handle tracking and delivery of your orders to provide you with a seamless shopping experience. Order Tracking: Once your order is confirmed, you will receive an email with a unique order number.Use this order number to track your package by visiting the "Track Order" section on our website.Real-time updates on the status and location of your order will be available as it progresses through our fulfillment process. Delivery Timeframe: Estimated delivery times are provided during the checkout process. These are based on your location and the shipping method selected. Delays may occur due to unforeseen circumstances, but we strive to keep you informed of any changes to your delivery schedule. Shipping Partners: We work with trusted shipping partners to ensure the safe and timely delivery of your products. You may receive a separate email with tracking details once your order has been dispatched.